Return Window

ForgeNest accepts return requests for eligible unused items within 30 days of delivery. To be eligible for a return, the item should be unused, in its original condition, and include the original packaging, accessories, manuals, and parts when applicable.

How to Start a Return

To request a return, please contact ForgeNest before sending any item back. This helps us confirm eligibility and provide the correct return instructions.

• Email us at support@forgenesttools.com.
• Include your order number and the email used at checkout.
• Include the product name and reason for the return request.
• Wait for return instructions before shipping the item back.

Non-Returnable Items

Some items may not be eligible for return depending on condition, use, safety concerns, or missing components.

• Items that have been used, installed, modified, damaged, or altered.
• Items returned without original packaging, parts, accessories, or manuals.
• Items damaged due to misuse, improper handling, or normal wear and tear.
• Clearance, final sale, or specially marked non-returnable products when applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label when applicable.

After reviewing the information, ForgeNest may provide a replacement, return instructions, refund guidance, or another reasonable resolution based on the situation.

Refund Processing

Once an eligible returned item is received and inspected, we will notify you regarding the status of your refund. Approved refunds are issued to the original payment method when possible.

Refund timing may vary depending on your bank, card issuer, payment provider, or financial institution.

Return Shipping

Unless the return is caused by our error, customers may be responsible for return shipping costs. Shipping costs are generally non-refundable unless required by law or approved by ForgeNest for a specific case.

We recommend using a trackable shipping method when returning products. ForgeNest is not responsible for return packages lost in transit.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, packaging, or shipment.

Business Information

ForgeNest is operated by FTEDGA LLC.

FTEDGA LLC
15643 Candle Creek Dr
Monument, CO 80132
United States