Overview

ForgeNest respects customer privacy and is committed to handling customer information responsibly. This policy applies to information collected through forgenesttools.com, customer communications, and order-related interactions.

ForgeNest is operated by FTEDGA LLC, located at 15643 Candle Creek Dr, Monument, CO 80132, United States.

Information We Collect

We may collect information that customers provide directly when placing an order, contacting support, subscribing to updates, or using our website.

• Name, email address, phone number, billing address, and shipping address.
• Order details, product selections, transaction details, and customer messages.
• Website usage information such as device type, browser type, pages viewed, and general interaction data.
• Information needed to process payments, prevent fraud, fulfill orders, and provide customer support.

How We Use Information

Customer information is used for normal store operations and customer service.

• To process, confirm, fulfill, and deliver customer orders.
• To communicate order updates, shipping information, and support responses.
• To improve website functionality, product presentation, and customer experience.
• To help prevent fraud, unauthorized activity, payment disputes, and abuse.
• To comply with legal, tax, accounting, payment processor, and platform requirements.

Payment Information

Payments are processed through Shopify and supported payment providers. ForgeNest does not directly store full credit card numbers or full payment card details on our own systems.

Payment providers may collect and process payment information according to their own privacy and security practices.

Sharing Information

We may share information with service providers when necessary to operate the store, fulfill orders, process payments, deliver packages, provide support, or comply with applicable requirements.

• Shopify and ecommerce platform services.
• Payment processors and fraud prevention providers.
• Shipping carriers, logistics partners, and order fulfillment providers.
• Email, analytics, customer service, and website support providers.
• Legal, tax, compliance, or regulatory parties when required.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, website performance, analytics, security, and customer experience. Customers may manage cookie settings through their browser, but disabling cookies may affect website functionality.

Data Security

We use reasonable administrative, technical, and operational measures designed to protect customer information. However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We may retain customer information as needed for order history, customer support, fraud prevention, accounting, tax, legal, and compliance purposes. Retention periods may vary depending on the type of information and business requirements.

Customer Choices

Customers may contact us to request help with privacy-related questions, customer account information, order information, or communication preferences.

Some information may need to be retained where required for legal, security, accounting, tax, fraud prevention, or transaction-related purposes.

Children’s Privacy

ForgeNest is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review the matter.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our store operations, legal requirements, technology, or business practices. Updates will be posted on this page.